How should agents proceed when they are uncertain about an ethical issue?

When agents encounter uncertainty about an ethical issue, seeking advice from colleagues or mentors is crucial. This approach allows agents to benefit from the experience and perspectives of others who may have faced similar situations. Engaging with trusted peers helps ensure that the decision-making process is well-informed and aligns with ethical standards.

Consulting colleagues or mentors fosters a collaborative environment where agents can openly discuss dilemmas, clarify guidelines, and reinforce adherence to ethical obligations. This practice also cultivates a culture of accountability and continuous learning, which is essential in maintaining professionalism in any field.

In contrast, making a decision independently might lead to unconsidered choices that could violate ethical guidelines or professional standards. Ignoring the issue completely neglects the responsibility to act ethically and could result in negative consequences for both the agent and their clients. Consulting with clients may be appropriate in some contexts, but it should not replace the foundational step of seeking trusted advice from knowledgeable colleagues, especially when the agent lacks confidence in how to proceed.