What kind of tasks is Claudia performing when she answers basic questions about listings and scans paperwork?

Claudia's actions of answering basic questions about listings and scanning paperwork are categorized as ministerial acts. Ministerial acts refer to tasks that are clerical or administrative in nature, which do not require the exercise of discretion or independent judgment. These activities support the functioning of an agent but do not involve the agent's fiduciary responsibilities.

In this context, answering basic questions and handling paperwork are straightforward tasks that can be performed without making critical decisions about the transaction or providing specific advice to clients. As such, they fall squarely into the category of ministerial duties, highlighting the supportive role Claudia plays in the real estate process.

In contrast, fiduciary duties involve greater responsibility, including loyalty and full disclosure to the principal, which Claudia is not necessarily engaging in with these tasks. Non-agent duties would typically refer to activities one performs outside the scope of their agency relationship, which may not apply here since Claudia is performing tasks related to her role. Customer acts pertain to interactions with clients but do not specifically describe the clerical nature of Claudia's work.